{"id":84,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-12T01:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2023-01-24T13:42:58","modified_gmt":"2023-01-24T19:42:58","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/el-rey.mx\/sitio\/contacto\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_2065752849\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"slider-wrapper relative\" id=\"slider-1250691335\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": 6000,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": true,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": true,\n            \"rightToLeft\": false,\n            \"draggable\": true,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_836936942\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner image-zoom dark\" >\n\t\t\t<img decoding=\"async\" width=\"1020\" height=\"300\" src=\"https:\/\/el-rey.mx\/sitio\/wp-content\/uploads\/2018\/02\/faq_rey_verde.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/el-rey.mx\/sitio\/wp-content\/uploads\/2018\/02\/faq_rey_verde.png 1100w, https:\/\/el-rey.mx\/sitio\/wp-content\/uploads\/2018\/02\/faq_rey_verde-510x150.png 510w, https:\/\/el-rey.mx\/sitio\/wp-content\/uploads\/2018\/02\/faq_rey_verde-800x235.png 800w, https:\/\/el-rey.mx\/sitio\/wp-content\/uploads\/2018\/02\/faq_rey_verde-768x226.png 768w, https:\/\/el-rey.mx\/sitio\/wp-content\/uploads\/2018\/02\/faq_rey_verde-600x176.png 600w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_836936942 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n\t<\/div>\n\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2065752849 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_647352256\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1129852882\">\n\n\n\t<div id=\"col-186583447\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p class=\"lead\">Si quiere contactar con atenci\u00f3n al cliente puede escribirnos a: <strong>ventas@el-rey.mx<\/strong> o puede enviar mensaje v\u00eda WhatsApp al n\u00famero <strong> (+521) 55 8494 2530<\/strong> en horario de de Lunes a viernes: 10:00 a 16:00 hrs. Antes de contactar verifique si su consulta aparece en la secci\u00f3n de preguntas frecuentes.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-186583447 > .col-inner {\n  margin: 0px 0px -50px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_647352256 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #3c7d11;\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row\"  id=\"row-215054506\">\n\n\n\t<div id=\"col-1799526050\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 class=\"accordion_title\">Preguntas Frecuentes<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1843000539\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1843000539-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfhacen-env\u00edos-y-cu\u00e1les-son-los-costos?\" aria-expanded=\"false\" aria-controls=\"accordion-1843000539-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfHacen env\u00edos y cu\u00e1les son los costos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1843000539-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1843000539-label\">\n\t\t\t\n\n<p>Enviamos solo dentro de la Rep\u00fablica Mexicana, las tarifas de env\u00edo se calculan con dos variables fundamentales en el \u00e1mbito log\u00edstico: por un lado se calcula el peso que resulte mayor entre el f\u00edsico y el volum\u00e9trico del paquete ypor otro lado la frecuencia de entrega en su localidad con base en su c\u00f3digo postal.<\/p>\n<p>La tarifa de env\u00edo base es de $150 pesos para sobres o paquetes de hasta 1kg a la mayor parte de localidades de la Rep\u00fablica Mexicana con un tiempo de entrega de 2-5 d\u00edas o tenemos la opci\u00f3n de servicio express con un costo de $180 y tiempo de entrega de 1-2 d\u00edas h\u00e1biles. De \u00e9sta tarifa base el costo aumenta dependiendo la cantidad de art\u00edculos en su cesta de compra.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4060575557\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4060575557-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1l-es-el-tiempo-de-entrega?\" aria-expanded=\"false\" aria-controls=\"accordion-4060575557-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1l es el tiempo de entrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4060575557-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4060575557-label\">\n\t\t\t\n\n<p>El estado de su pedido pasar\u00e1 a modo \u00abpreparaci\u00f3n en curso\u00bb una vez confirmado el pago en nuestro sistema. El tiempo para preparar su paquete es de 1 a 2 d\u00edas h\u00e1biles.<\/p>\n<p>Una vez listo el paquete se embarca por el servicio que haya elegido y el tiempo de entrega varia de 1 a 2 d\u00edas por servicio express y de 2 a 5 d\u00edas en servicio econ\u00f3mico. <\/p>\n<p>Las paqueter\u00edas que utilizamos son:<br>FEDEX, ESTAFETA, DHL, REDPACK, UPS. No enviamos por servicio postal mexicano (SEPOMEX).<\/p>\n<p>El env\u00edo de plantas s\u00f3lo lo hacemos de lunes a mi\u00e9rcoles \u00abpara evitar que pasen todo el fin de semana en paqueteria\u00bb.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1619130933\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1619130933-label\" class=\"accordion-title plain\" href=\"#accordion-item-estoy-en-la-cdmx-o-estado-de-m\u00e9xico-\u00bfhacen-entregas-personales?\" aria-expanded=\"false\" aria-controls=\"accordion-1619130933-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Estoy en la CDMX o Estado de M\u00e9xico \u00bfHacen entregas personales?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1619130933-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1619130933-label\">\n\t\t\t\n\n<p>No hacemos entregas personales en ning\u00fan punto a convenir de la ciudad de M\u00e9xico o \u00e1rea metropolitana. Se puede entregar su pedido en nuestra ubicaci\u00f3n en Ciudad Nezahualc\u00f3yotl Estado de M\u00e9xico<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1711185211\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1711185211-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-recoger-mi-pedido-en-su-ubicaci\u00f3n?\" aria-expanded=\"false\" aria-controls=\"accordion-1711185211-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo recoger mi pedido en su ubicaci\u00f3n?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1711185211-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1711185211-label\">\n\t\t\t\n\n<p>Si, Contamos con una opci\u00f3n donde usted puede comprar c\u00f3modamente desde su casa u oficina y recoger los productos en nuestra ubicaci\u00f3n, evitando as\u00ed los gastos de env\u00edo.\n<\/p>\n<p>\nEl estado de su pedido pasar\u00e1 al estado: \u00abpreparaci\u00f3n en curso\u00bb una vez confirmado el pago en nuestro sistema. Despu\u00e9s en un plazo m\u00e1ximo de 2 d\u00edas h\u00e1biles, el estado del pedido pasar\u00e1 a \u00abpedido preparado, a la espera de ser retirado en tienda\u00bb cuando su pedido ya este listo. Desde ese momento usted podr\u00e1 pasar a recoger su compra.<\/p>\n<p>\nEs importante que espere la confirmaci\u00f3n por parte de nuestra atenci\u00f3n al cliente para evitar que su pedido no est\u00e9 listo para cuando pase a recogerlo.<\/p>\n<p>\nEn este m\u00e9todo de entrega, es imprescindible que usted presente una identificaci\u00f3n oficial. En caso de desear que otra persona recoja el pedido, ser\u00e1 necesario presentar fotocopia del INE del titular del pedido con una autorizaci\u00f3n reflejando la persona autorizada para retirar el producto.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3995280993\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3995280993-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfes-seguro-realizar-el-pago-con-tarjeta-en-su-sitio?\" aria-expanded=\"false\" aria-controls=\"accordion-3995280993-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfEs seguro realizar el pago con tarjeta en su sitio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3995280993-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3995280993-label\">\n\t\t\t\n\n<p>Las transacciones se realizan a trav\u00e9s de PayPal que le ofrece m\u00e1ximos protocolos de seguridad para garantizar el pago seguro en nuestra p\u00e1gina web.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-679754654\" class=\"accordion-item\">\n\t\t<a id=\"accordion-679754654-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfpuedo-visitar-su-invernadero-para-hacer-mi-compra-directa?\" aria-expanded=\"false\" aria-controls=\"accordion-679754654-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfPuedo visitar su invernadero para hacer mi compra directa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-679754654-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-679754654-label\">\n\t\t\t\n\n<p>No brindamos acceso alinvernadero y no tenemos atenci\u00f3n directa al p\u00fablico ni sala de exhibici\u00f3n. Debe generar su compra por nuestra p\u00e1gina web, realizar su pago y esperar a que el sistema indique que su paquete est\u00e1 listo para ser retirado en nuestra ubicaci\u00f3n<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3203121904\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3203121904-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfaceptan-pago-en-efectivo-contraentrega?\" aria-expanded=\"false\" aria-controls=\"accordion-3203121904-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfAceptan pago en efectivo contraentrega?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3203121904-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3203121904-label\">\n\t\t\t\n\n<p>El pago contra entrega en nuestra ubicaci\u00f3n s\u00f3lo est\u00e1 disponible para clientes recurrentes, esto para evitar a los clientes que generan ordenes y no concretan su compra. Es tambien la raz\u00f3n por la que el pago tambi\u00e9n debe estar cubierto si es su primer compra y quiere recogerla personalmente.<\/p>\n<p>A\u00fan si es cliente recurrente y quiere hacer una compra y pagar a contraentrega en nuestra ubicaci\u00f3n deber\u00e1 generar su orden e indicar que pagar\u00e1 al retirar su pedido.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1415453957\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>Puede enviar un mensaje desde nuestro formulario de contacto:<\/p>\n<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-10321\"><form id=\"wpforms-form-10321\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"10321\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/sitio\/wp-json\/wp\/v2\/pages\/84\" data-token=\"4953eb6c824c21aa190598e16d7fc425\" data-token-time=\"1785409347\"><noscript class=\"wpforms-error-noscript\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-10321-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-10321-field_0\">Nombre <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-10321-field_0\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][0]\" required><\/div><div id=\"wpforms-10321-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-10321-field_1\">Correo electr\u00f3nico <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-10321-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-10321-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-10321-field_2\">Comentario o mensaje<\/label><textarea id=\"wpforms-10321-field_2\" class=\"wpforms-field-medium\" name=\"wpforms[fields][2]\" ><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"10321\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/el-rey.mx\/sitio\/wp-json\/wp\/v2\/pages\/84\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-10321\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img decoding=\"async\" src=\"https:\/\/el-rey.mx\/sitio\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Cargando\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n<div class=\"social-icons share-icons share-row relative full-width text-center icon-style-fill\" ><a href=\"whatsapp:\/\/send?text=Preguntas%20Frecuentes - 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